National Client Satisfaction Survey

At TaxAssist Accountants, our promise is simple: ‘We can do more for you’. Every year, we ask our clients for feedback to ensure we continue to deliver on that promise and to understand how we can continue to improve. In September 2025 we surveyed our clients to understand their needs and concerns.

We’re proud to share that an incredible 94% of those who replied said they would recommend TaxAssist Accountants to a friend. This level of trust reflects the dedication of our accountants to provide exceptional service and support to small businesses, landlords and self-employed individuals across the UK.

And it doesn’t stop there. 84% of clients rated the service they received as 8, 9 or 10 out of 10. This shows that not only do our clients trust us enough to recommend us, but they also consistently rate our service as excellent.

Our survey isn’t just about measuring satisfaction – it’s about understanding the challenges you face and how we can help. The results from our latest survey highlights the urgent pressures facing the UK’s small and medium-sized businesses (SMB) sector. The findings show that while businesses see their biggest opportunities for growth in the next three years as “entering new markets or customer segments” and “enhancing their customer experience and loyalty”, only 10% of those who completed the survey described themselves as growing, with constraints identified as rising costs, cashflow challenges and administrative burdens. Here’s what you told us:

• Cashflow pressures remain the number one challenge for small businesses (29% of respondents).
• Cost of living and energy prices are a close second (27%).
• Tax and compliance requirements continue to be a major concern (26%).
• Other key challenges include growth and scaling (24%) and keeping pace with digital and technology changes (15%).

These insights help us shape the services we offer and the advice we provide, so we can support you where it matters most.

With 53% of clients unsure about MTD and nearly half (48%) wanting full support, we know this is an area where we can make a real difference. Whether you need complete management or support at year end only, we’re here to help. For more information on the support we offer on Making Tax Digital, please read about the three MTD packages we offer sole traders and landlords.

You also told us what would make the biggest difference to your business:

• Simpler rules and paperwork (48%).
• Cutting business taxes and reducing unnecessary regulations (60%).
• Better access to affordable finance (14%).

We’ll continue to advocate for small businesses and provide practical solutions to ease these pressures. We took these challenges to the Government to ensure that the voice of our clients is heard and that we are doing everything we can to support small and medium-sized businesses across the country.

Our commitment to doing more for you doesn’t stop here. Based on your feedback, we’re exploring ways to:

• Offer more tax and business advice (requested by 35% of respondents).
• Provide regular financial reviews and health checks.
• Improve support with digital tools and software.
• Expand access to additional services such as HR, legal, and finance solutions.

Thank you to everyone who took part in our 2025 Client Survey. Your feedback is invaluable and helps us stay focused on what matters most, helping you and your business thrive.

If you’d like to discuss any of the challenges mentioned or learn more about the support we offer, get in touch with our team today on 01244 323377 or completing our simple online contact form.