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Client Complaints

We strive for excellence in everything we do and hope that you are completely satisfied with the services provided by your TaxAssist accountant. If, however, you encounter any issues, it is important to address these directly with your Taxassist Accountant. As all TaxAssist Accountants operate as self-employed professionals, any concerns should be communicated directly to them.

Each accountant under the TaxAssist Accountants banner operates independently but is licensed to use the intellectual property of TaxAssist Direct Ltd. They function as sole traders, carry their own professional indemnity insurance – a prerequisite for our network membership – and receive extensive training and ongoing professional development from us.

Support Centre Contact Details

TaxAssist Direct Ltd
Second Floor, Bankside 300
Peachman Way, Broadland Business Park
Norwich, Norfolk, NR7 0WF

Email: [email protected]

Please note, while our Support Centre team is always ready to listen and assist, they do not have access to individual client records, accounts, or funds. Issues related to specific account details or financial transactions should be directed to your individual TaxAssist Accountant. Should you have general comments about our services or need assistance that does not involve specific information our Support Centre is here to help.

Professional Affiliations

TaxAssist Direct Ltd is proud to be a full member of the British Franchise Association, demonstrating our commitment to excellence and ethical business practices within the franchising industry.

Join us in three easy steps

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Get in touch

Arrange a free consultation in person or via video with your local accountant. It’s an informal chat to get to know you and find out more about the help you are looking for.

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Chat to an expert

We clearly explain the support available to you and are happy to act as business advisors in order to help you grow your business.

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Get a fixed quote

Our fees are fixed and tailored specifically to each individual's needs, so that you only pay for the level of support and services that you require.

Choose the right accounting firm for you

Running your own business can be challenging so why not let TaxAssist Accountants manage your tax, accounting, bookkeeping and payroll needs? If you are not receiving the service you deserve from your accountant, then perhaps it’s time to make the switch?

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Local business focus

We specialise in supporting independent businesses and work with 80,423 clients. Each TaxAssist Accountant runs their own business, and are passionate about supporting you.

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Come and meet us

We enjoy talking to business owners and self-employed professionals who are looking to get the most out of their accountant. You can visit us at any of our 409 locations, meet with us online through video call software, or talk to us by telephone.

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Switching is simple

Changing accountants is easier than you might think. There are no tax implications and you can switch at any time in the year and our team will guide you through the process for a smooth transition.

See how TaxAssist Accountants can help you with a free, no obligation consultation

0800 0523 555

Or contact us