Tax refund email

I’ve received an email from HMRC saying that I’m due a tax refund. What should I do with it?

1st September 2014

Firstly, HM Revenue & Customs (HMRC) would never send notifications of a tax rebate by email, or ask you to disclose personal or payment information by email. So this email already sounds suspicious!

Also, look at the sender's email address. Fraudsters often have email accounts with HMRC or revenue names in them (such as '[email protected]'). These email addresses are used to mislead you. However be aware, fraudsters can falsify (spoof) the 'from' address to look like a legitimate HMRC address (for example ''), so the email address isn’t conclusive.

But the safest way of dealing with this is not to open it or click on any attachment or links, and send it to [email protected]. HMRC should reply to confirm whether it is a scam email or not.

By Jo Nockels

Disclaimer: The information provided is based on current guidance (at date of publication) from HMRC and may be subject to change. Any advice shared here is intended to inform rather than advise. Taxpayer's circumstances do vary and if you feel that the information provided is beneficial it is important that you contact us before implementation. If you take, or do not take action as a result of reading this information, before receiving our written endorsement, we will accept no responsibility for any financial loss incurred.

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