Customer Services
TaxAssist Accountants are committed to providing a high quality service to all clients. One of the ways in which we can continue to improve our service to you is by listening and responding to your comments. If you need to contact us regarding finding an accountant in your area, please use our Enquiry Form or call 0800 0523 555. Alternatively, you may write to the address below.
Support Centre Contact Details:
TaxAssist Direct Ltd
112-114 Thorpe Road
Norwich
Norfolk
NR1 1RT
Or email Support Centre
Client Complaints
We hope that you will be fully satisfied with the services you receive from your TaxAssist Accountant. However, if you have a complaint regarding one of our TaxAssist Accountants you will need to contact them direct as all of our TaxAssist Accountants are self-employed individuals.
Each TaxAssist Accountant is licensed to use the intellectual property of TaxAssist Direct Ltd and operates as a sole trader in their own right. They are also required to carry their own professional indemnity insurance which is a requirement of being a member of our network and all TaxAssist Accountants are comprehensively trained by us before they commence trading, with continual professional development.
Whilst staff at the Support Centre are happy to listen to any comments you may have regarding your TaxAssist Accountant, we do not have access to, or authorisation over, any individual client records, accounts or monies that are held by a TaxAssist Accountant. You must therefore pursue any grievance you may have with the accountant concerned.
TaxAssist Direct Ltd are full members of the British Franchise Association.
