Incomplete training 'means IT updates are not realising their potential'

Date: 9th June 2010

Businesses could be wasting money by not fully training staff to use technology after implementing new IT programmes, it has been suggested.

Michael Dean, head of marketing at the National Computing Centre, said the full potential of new IT updates is not always realised as training is often the last thing on the budget.

"A lot of the budgets for training, because it typically comes at the end of the project, often get cut and maybe not all training is delivered as deeply as it could be," he said.

The comments follow the publication of a report by Lifelong Learning UK, which revealed that 49 per cent of workers would feel more confident using workplace technology if they had received more training.

According to the report, around 77 per cent of the UK's workforce now use IT in their job.

"Quite often money is spent on training when a system is introduced, but then it is often not maintained," Mr Dean added.

"What happens is that you have very expensive IT systems and then after the initial rush of training there is less of it, and that means that the investment in IT is not being fully realised."

Posted by Jacob Williams